A legal disclaimer

Privacy Policy

Effective October 27, 2025

Infinite Dispatch Logistics LLC and its subsidiaries (collectively “our,” “we,” or “us”), are committed to respecting your privacy. We want you to be familiar with how we collect, use, and disclose information about you for purposes of providing you a positive customer experience, informing you of relevant logistics solutions and providing the most robust online tools and applications in the transportation industry. This Privacy Policy applies to your interactions on arcb.com and our other web properties, domains, and websites as well as when you engage with us through offline channels such as sales calls and other communications with us.

By visiting our website or using any of our services, you consent to Infinite Dispatch Logistics LLC, use, disclosure, transfer and storage of information relating to you as set forth in this Privacy Policy.

This site is intended for visitors from the United States. If you are visiting from another jurisdiction, please be aware that the U.S. may not offer a level of privacy protection as great as that offered in your jurisdiction.

Please note that this Privacy Policy includes state-specific information pursuant to state law.

What information does Infinite Dispatch Logistics collect?

We collect the following categories of personal information:

Identifiers (e.g., name, business title, postal address, email address, telephone number, account name, government identification, or other similar identifiers);
Customer or other visitor records information (e.g., name; signature; physical characteristics or description; online identifiers; IP address; preferences; education; employment; bank account, credit, or debit card number or other financial information; or medical or health insurance information);
Commercial information (e.g., logistics, transportation and transaction details and shipping activity);
Geolocation data – we do not collect “precise geolocation” data;
Sensory data, including audio, electronic, visual, or similar information, including video or call recordings and transcriptions;
Sensitive information, including username and password. Infinite Dispatch Logistics LLC does not collect or process personal information deemed sensitive under state privacy laws for the purpose of inferring characteristics about individuals.

We collect this information directly from you when you use our websites, services, and otherwise interact with us. We may also collect information about you from other sources to help us correct or supplement our records and improve the quality or personalization of our services to you.

Using our website or services may link to third party websites, services, and applications. Infinite Dispatch Logistics LLC is not responsible for any personal information collected through these means. Information collected is governed through the third party's website's privacy policy and other policies. Any interactions you have with third-party websites, services, or applications are beyond the control of Infinite Dispatch Logistics LLC. When you post information to or through such services, those websites' privacy policies and cookie usage policies apply directly. We urge you to read the privacy and security policies of any third-party websites.

How does Infinite Dispatch Logistics use personal information?

We use personal information for reasons that include, but are not limited to:

To process transactions and otherwise perform services requested by individuals and to verify their information;
To communicate with customers about their logistics activity, to establish credit, to bill for services, to comply with government regulations, and to build a more complete picture of our customer and our interactions;
To communicate with individuals for purposes including, but not limited to, providing accurate rates and service-related information, providing information about other available services, responding to customer service and other inquiries, and processing payment for services;
Undertaking internal research for technological development and demonstration as well as to derive insights and improve our business and the customer experience;
Performing benchmarking and analysis;
Undertaking activities to provide, administer, enable, verify, maintain, enhance, or improve the quality of our services, websites, and applications;
Helping to ensure security and integrity;
Performing marketing and advertising services;
To comply with legal and regulatory obligations, to protect against and identify fraud and other improper commercial activity, and to exercise or defend legal claims.

Infinite Dispatch Logistics websites may feature bulletin boards, blogs, or forums. Any information that you choose to submit via such forum, including comments, suggestions, or materials sent or transmitted to us, or uploaded or posted by you shall be deemed non-confidential. We shall have no obligation of any kind with respect to such comments, suggestions, or materials, and we shall be free to use and distribute them to others without limitation, including, but not limited to, developing and marketing products. Any information that you choose to submit via such a forum may be read, collected, or used by others who visit these forums.

To whom does Infinite Dispatch Logistics disclose personal information and why?

We disclose personal information to the following entities:

Service providers or vendors that provide services on our behalf such as call center operators, information processors, and others who help us maintain and administer our business activities;
Non-affiliated business partners that help us provide a product or service such as shippers, servicers, transportation service providers, brokers, and financial institutions;
Third parties such as advertising or marketing partners.

The chart below describes what categories of personal information we disclose to each category of recipient.

Category of Personal Information Category of Recipient

Identifiers

Infinite Dispatch Logistics brokers and affiliates
Service providers
Business partners

Customer Records

Infinite Dispatch Logistics brokers and affiliates
Service providers
Marketing and advertising partners
Business partners

Commercial Information

Infinite Dispatch Logistics brokers and affiliates
Service providers
Business partners

Sensory data

Infinite Dispatch Logistics brokers and affiliates
Service providers

Geolocation data

Infinite Dispatch Logistics brokers and affiliates
Service providers
Marketing and advertising partners

In addition, under certain circumstances, Infinite Dispatch Logistics LLC may be required to disclose personal information to government authorities, law enforcement agencies, or other legal entities. We may disclose information as required by law, litigation, or as a matter of national security to:

comply with valid legal process including subpoenas, court orders or search warrants, and as otherwise authorized by law;
in the event of an emergency that threatens an individual's life, health, or security; or
to the extent permitted by applicable law in special cases in which we believe it is reasonably necessary to investigate, identify, or take preventive measures or bring legal action against someone who may commit or cause harm, fraud, abuse, or illegal conduct, such as a threat of harm to you or anyone else, or interference with our rights or property.

Does Infinite Dispatch Logistics LLC sell or “share” personal information?

Infinite Dispatch Logistics LLC may sell or “share” (as that term is defined in Ohio privacy law) personal information with third parties for the purpose of cross-context behavioral advertising. These third parties use cookies, pixels, or other tracking technologies to collect information from your interactions with our website or applications. This information allows advertisements for Infinite Dispatch Logistics services to be presented to you when you visit our website or applications or other websites or applications.

The chart below describes what categories of personal information we disclose to each category of recipient.

Category of Personal Information Category of Recipient

Internet or similar network activity

Marketing and advertising partners

Infinite Dispatch Logistics LLC has no knowledge of selling or “sharing” any personal information of consumers who are under the age of 16.

How do I opt-out of tracking?

Most web browsers allow you to control cookies through the browser’s settings. To find out more about cookies, including how to manage and delete cookies through browser settings, visit www.allaboutcookies.org. Some web browsers provide settings that allow a user to reject cookies or to alert a user when a cookie is placed on the user’s computer, tablet or mobile device. Most mobile devices also offer settings to reject mobile device identifiers. Although users are not required to accept cookies or mobile device identifiers, blocking or rejecting them may prevent access to some features available through our websites or apps. In addition to adjusting your browser and device settings, as outlined above, you may also control how cookies and related technologies are set and used on your device by visiting the following sites:

How does Infinite Dispatch Logistics LLC safeguard personal information?

We employ physical, administrative and technical safeguards and security techniques designed to appropriately protect confidential information from unauthorized access, use, and disclosure.

Although we work hard to protect personal information that we collect and store, the Internet is not 100% secure and we cannot guarantee or warrant that our safeguards will prevent every unauthorized attempt to access, use or disclose your information; therefore, we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law.

Because of the nature of transportation and logistics services and the varied parties involved in providing services to you, we cannot maintain complete confidentiality of information that is printed and placed in plain view on a shipment or package or that is required to be disclosed in order to arrange, perform, or manage services for you.

Will Infinite Dispatch Logistics LLC make changes to this Policy?

Infinite Dispatch Logistics LLC may review and update this Privacy Policy without prior notice. If we change this Privacy Policy, the updated policy will be posted to this page and the date first written above shall indicate its effective date. If there are material changes, we will post a prominent notice on our website and/or provide other notice as required by law.

How can I contact Infinite Dispatch Logistics?

If you have any questions or comments about this policy, the ways in which Infinite Dispatch Logistics collects and uses your information described here, your choices and rights regarding such use, or wish to exercise your rights under any applicable law, please do not hesitate to contact us at:

Phone: 844-710-3330

Email: info@infinitedispatchlogistics.net

Postal Address:
ATTN: Customer Experience
200 East Campus View Boulevard, Suite 200
Columbus, Ohio 43235